Refund and Cancellation Policy

Venue Pro passes and plans are prepaid, one-time purchases. They do not auto-renew, so there is no recurring subscription to cancel. Access ends automatically after the purchased period, unless more time is later purchased or granted.

Contact us if:

• the same purchase was charged more than once;
• the amount charged does not match the product selected;
• PayMongo confirms successful payment but PickleQ did not provide the purchased access and we cannot correct it promptly;
• a material PickleQ failure prevented substantial use of the paid service during its access period; or
• a refund, replacement, correction, or other remedy is required by applicable law.

Depending on the issue, we may restore access, correct or extend the access period, issue a full or proportionate refund, or provide another remedy accepted by the customer. This Policy does not limit mandatory rights for a defective, misdescribed, or undelivered service.

Unless required by law or caused by a PickleQ service failure, refunds are not normally provided for:

• a change of mind after digital access has activated or been used;
• failure to use available access during the purchased period;
• a purchase for the wrong club, although we will try to help if contacted promptly;
• device, connectivity, venue, or third-party problems outside PickleQ's reasonable control; or
• access restricted because of fraud, abuse, unlawful conduct, or material violation of the Terms.

Message PickleQ on Messenger as soon as possible. For a 24-hour pass, contact us within 48 hours of purchase. For a one-, three-, or twelve-month plan, contact us within seven calendar days of discovering the issue. These reporting periods help us investigate and do not shorten any non-waivable legal right.

Please provide:

• the PayMongo payment ID or reference;
• payment date, amount, and payer email or contact used at checkout;
• the PickleQ club name or link associated with the purchase; and
• a short description and screenshots of the issue, if available.

Never send a password, one-time code, full card number, or e-wallet credentials.

We may verify the transaction, club, activation history, and relevant service records. Approved refunds are sent through PayMongo to the original payment method when supported. Processing and bank posting times depend on PayMongo, the payment method, and the customer's financial institution. We will confirm any adjustment to the corresponding paid access when the refund is approved.

If the purchase was applied to the wrong club, contact us before the access is used. We may correct the club only after verifying the payment and relevant authority. If you believe a payment was unauthorized, contact PayMongo or your payment provider promptly and message PickleQ so we can preserve and review the fulfillment record.